Printing and finishing equipment can introduce slight deviations during the trimming process. To mitigate this risk, a safe zone—an inner margin—is defined where essential content should be placed.
We advise maintaining a minimum 2.5mm safe zone from the trim line on all sides to ensure that critical elements remain unaffected by potential cutting inaccuracies.

See Visuals here

The overprinting feature can lead to unintended results if not properly configured during the prepress stage. Overprint settings allow certain elements—typically black text or vector objects—to print over underlying colors rather than knocking them out. When misused, this can result in missing or incorrect colors on the final print.

To accurately preview overprint behavior, always enable the "Simulate Overprinting" option in Adobe Acrobat’s Output Preview panel. This ensures the on-screen display closely matches the final printed output, allowing potential issues to be identified before production.

Important: If you are unsure how overprinting works or whether it is appropriate for your design, it is best not to use it. Improper use can compromise print quality.

See visuals here

While we strive for high colour accuracy, we cannot guarantee 100% exact colour matching, even when artwork is supplied with Pantone specifications. This is due to several factors:

: Different printers use distinct ink or toner formulations and materials, which can affect how colours appear once printed.

: The range of colours (gamut) that a printer can reproduce varies by machine and material. Some Pantone shades may fall outside the achievable gamut, especially on certain substrates.

: Digital presses are particularly sensitive to environmental changes. Variations in temperature or humidity can cause minor colour shifts, especially in lighter tones.

For the most consistent results, we recommend requesting a printed proof (chargeable) if colour precision is critical to you project.

See Visuals here

We understand the importance of receiving your order on time for events, and we’re committed to dispatching your items as promised. If a delay occurs because we did not dispatch your order on the agreed date, we are happy to offer a refund.

However, we are unable to provide a refund if the delay is due to issues during the delivery process, as this is managed by third-party courier services. While our courier partners generally deliver within the expected timeframes, occasional delays may occur due to unforeseen circumstances such as severe weather or high-demand periods.

To avoid disappointment, we strongly recommend placing your order as early as possible. Once your order has been dispatched, we advise you to monitor the tracking information closely so that any potential delivery issues can be addressed promptly.

Planning ahead provides more time for contingency measures and helps ensure your order arrives when you need it.

Orders are typically processed within 1-2 business days unless stated as bigger quantities or special orders. Shipping times vary based on your location, but most customers receive their orders within 2-4 business days.
Please allow an additional 3–4 working days for delivery to rural addresses.

If you need to make changes or cancel your order, please contact us within 2 hours of placing it. Once the order is processed, modifications may not be possible.

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this number to track your package on our website or the carrier’s website.

Claims must be submitted within 7 days of delivery.

Claims must be made within 14 days of dispatch.

Please notify us within 24 hours of the delivery confirmation.

We strongly advise tracking your parcel once it has been dispatched. Parcel theft has become more common nowadays, please collect your parcel as soon as it is delivered to reduce the risk of loss.

Please note: Failure to report any damage or missing items within the specified claim periods may result in the courier company rejecting the claim. Consequently, we will be unable to provide replacements for damaged or missing goods. The courier company will require the damaged parcel, along with its original packaging, to be collected for their assessment.